UAE Work Technology Governance: Enhancing Corporate Frameworks with Advanced AI and Global Compliance

UAE Work Technology Governance such as COBIT, ITIL, and ISO have emerged as the most essential IT governance (ITG) guidelines in the UAE. Organizations utilize these frameworks to evaluate their ITG systems and assist IT managers in closing gaps between technological concerns, business risks, and control requirements. The primary goal of this research is to investigate the various IT governance frameworks with OKX contribution platform utilized by enterprises, the issues they encounter in complying with the framework, and the methods taken to address these governance and performance management challenges in the UAE.

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UAE Work Technology Governance

The goal was met quantitatively, with a questionnaire distributed to a sample of IT executives, digital economy and remote work applications experts, or IT experts working at various private governance jobs and public companies in the Emirates UAE. The study’s findings revealed that most organizations prefer ITIL and ISO as their preferred ITG frameworks, and the most significant challenge faced by organizations in complying with the ITG framework is a lack of people’s acceptance, which can be overcome by training people to use tools and systems with the frameworks used in the organizations.

This study will help future academics understand the problems of implementing ITG frameworks and how to overcome them in the context of the UAE’s private and public sectors.

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UAE Work Technology Governance Strategy 2025

The primary goal of the UAE Digital Government Strategy 2025 is to foster widespread cross-sectoral government commitment and buy-in for incorporating digital features into overall government strategies. It is based on eight dimensions: leaving no one behind (inclusive by default), resilience, suitability for the digital era, user-driven, digital by design, data-driven, open by default, and proactiveness. The UAE’s National Digital Government Strategy is structured in eight dimensions. The elements were designed to use the OECD Digital Government Policy Framework and were customized to the UAE’s development strategy with advanced technology. There are eight dimensions:

Leave No One Behind (Inclusive as default)

This can be accomplished by making open and inclusive processes, accessibility, transparency, and accountability the primary goals of UAE digital government strategies, as well as ensuring inclusiveness and bridging any digital divides that may arise, with a particular emphasis on elders, people with determination, women, children, and other vulnerable groups.

The Resiliency

This includes harnessing emerging technology to establish capabilities in advance of catastrophes and crises so that they may be responded to proactively, as well as implementing more robust government operations and core capabilities.

Fit for the Digital Era

This includes encouraging cross-sectoral and inter-ministerial coordination and collaboration, establishing national priorities, and involving relevant stakeholders in advancing the UAE’s digital agenda.

Driven by User

This dimension advises that governments become more user-driven, emphasizing the concept of engagement by default. It recommends prioritizing people’s needs and convenience while designing procedures, services, and policies, as well as implementing inclusive mechanisms.

The Digital Design

This dimension focuses on establishing clear organizational leadership, as well as effective coordination and enforcement mechanisms to promote digital by default behaviors. All policy procedures must include ‘digital’ as a mandatory, transformative element. Furthermore, constant experimentation contributes significantly to this dimension by allowing for the establishment of regulated and flexible testing environments. These venues enable regulators, the private sector, inventors, and business leaders to interact and co-create legislation that keeps up with the fast pace of innovation.

Data-Driven Plan

Under this dimension, a digital government governs data as a significant strategic asset in generating public value by using it in the design, delivery, and monitoring of public policies, and it follows laws and ethical principles to ensure its trustworthiness and security.

Opening by Default

Open by default means allowing the public to interact with government data and policymaking processes, including algorithms.

The Proactiveness

This dimension is concerned with governments’ and civil servants’ ability to anticipate and respond to people’s demands promptly, allowing users to avoid the time-consuming process of data and service delivery. Users no longer need to apply for services or submit supporting documentation by implementing a seamless single Sign-On system with the UAE National Digital ID and UAE PASS, as well as adopting a life cycle specialized, once-only policy. Instead, individuals receive automated reminders about specialized, proactive services. This simplifies service delivery and enhances the user experience by eliminating needless bureaucratic barriers.

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UAE Digital Governance Strategy: Objectives and Priorities

The primary goal of the UAE digital strategy is to generate wide cross-sectoral government commitment and buy-in for incorporating digital elements into overall government strategies. This is critical to ensuring that the UAE Government is digital by design, with all capacities, structures, and possibilities integrated on a national scale and aligned with the UAE’s strategic digital governance strategy. The strategic objectives and priorities are as follows:

• Providing a top-tier digital infrastructure.
• offering a uniform digital platform and shared digital enablers.
• provide integrated, simple, and rapid digital services tailored to the demands of clients.
• Enhancing digital competencies and talents.
• Legislative readiness is essential for a seamless and thorough digital transformation.
• increasing the efficiency of government operations.

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Digital UAE Work Technology Governance Roadmap

The UAE Digital Government roadmap is divided into five primary pillars, which include 64 national digital enablers. See the figure below for further information on strategic key performance indicators (KPIs).

Main indicators	Sub indicators	Target by 2025
Public Satisfaction	Citizen satisfaction towards digital government Services	90%
	Businesses’ satisfaction with digital government services	Very satisfied
complete digital transformation	Percentage of services listed on the unified digital platform	90%
	Percentage of services digitized (end-to-end)	100%
	Services that require personal verification offer a digital option	100%
	Services that require a manual signature offer a digital option	100%
Digital capabilities	number of workers in the federal government trained on digital government capabilities and standards	100%
	number of federal government workers who have basic digital knowledge	100%
	The number of workers in the federal government trained in modern technologies (such as blockchain, artificial intelligence, bot processing, etc.)	100%
Digital adoption	Percentage of transactions completed digitally end-to-end	85%

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Maturity Model of UAE Digital Government Strategy 2025

The UAE Digital Government Strategy aims to examine UAE government organizations at both the federal and local levels against a maturity model, thereby creating clarity about the UAE’s digital government capability and informing investments in new capabilities. The maturity model has eight main dimensions, which are as follows:

The Leadership

Leaders are in charge of digital transformation efforts. They must engage, motivate, establish commitment, and mobilize resources to ensure the successful implementation of a digital strategy.

The Strategy

Strategic plans help carry out the change agenda. A digital transformation strategy outlines the steps to be followed to achieve the digital transformation goals.

The Governance

Good governance requires alignment with both strategic goals and legal frameworks.

The Legislation

The laws, administrative regulations, guidelines, and standards that a department or agency must follow when converting its digital services.

The Technology

Emerging technologies that directly and indirectly support the delivery of programs and services via digital platforms.

The Cybersecurity

Cybersecurity is crucial for digital governance. As more services become available online, there is a greater need for improved security procedures to secure sensitive and private citizen information.

Specific Technologies & New Trends

Emerging technology and new trends offer tremendous prospects for governments to alter their digital services and achieve greater citizen satisfaction.

Ministry- or Agency-Specific

These are elements unique to each ministry/authority, reflecting some of its core tasks as well as the most significant digital information and services. Each dimension has a collection of sub-dimensions that dictate the actions that each government body can take to improve its maturity along that dimension. Each sub-dimension has a collection of particular items that each UAE government entity can use to assess their level of maturity for that sub-dimension.

Furthermore, there are five levels of maturity, ranging from Level 1 (very low maturity) to Level 5 (extremely high maturity). The assessment responses provide a framework for a successful digital government transformation. By 2025, the goal is for all UAE government agencies, including federal and municipal, to be at 100 percent maturity.

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Commitment to Meeting the Sustainable Development Goals 2030

The National Digital Government Strategy is committed to attaining the United Nations’ Sustainable Development Goals (SDGs) by 2030. While the policy intends to eliminate the digital gap, it also moves the UAE closer to meeting the SDG of reducing inequality. In addition, it aspires to keep the UAE a safe, stable, and peaceful nation. The UAE’s justice system is among the most stable and developed. It has different laws in place to ensure the justice and safety of Emiratis and the various communities who live there, contributing to the achievement of the SDGs of peace, justice, and strong institutions. The National Digital Government Strategy aligns with the following national strategies:

• ‘We the UAE 2031’ vision.
• Unified Digital Platform Policy.
• The UAE Strategy for Government Services.
• National Policy on Quality of Digital Life.
• Future Foresight Strategy.
• UAE Centennial 2071.
• UAE AI Strategy.
• Fourth Industrial Revolution (4IR) strategy.
• Digital Customer and Government Service Policy.
• The Gamification.
• National Strategy for Advanced Innovation.
• Open Government Data legislation, policies, plans, and recommendations.
• The national standard for business continuity management systems.
• Digital participation strategy.

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Alignment with UAE Local e-Government Development Strategies

The National Digital Government Strategy is in line with the strategies of local governments. Abu Dhabi’s Digital Transformation Strategy intends to position the emirate as a leading proponent and driver of its digital future. The Abu Dhabi Digital Authority’s primary priorities include government services and solutions, data and applied technologies, governance, and ecosystem enablement. The Smart Dubai 2021 Strategy outlines six main objectives:

• Smart, liveable, and resilient cities will achieve complete ICT enablement of vital infrastructure and resources, increasing efficiency, availability, and resilience.
• A globally competitive economy fueled by disruptive technologies will use ICT advances to digitally alter important economic sectors and pioneer new rules of economic development and involvement.
• an interconnected society with conveniently accessible social services – to use technology to streamline the emirate’s social, cultural, educational, and healthcare experiences, as well as to allow inclusive and effective stakeholder participation in city design.
• Smooth travel is powered by autonomous and shared mobility solutions, to pioneer smart, innovative mobility solutions for a seamless and safe transit experience in the emirate.
• A clean environment is made possible by cutting-edge ICT solutions – digitally transforming utilities, manufacturing, transportation, and waste treatment sectors to lower the emirate’s carbon footprint and create a cleaner, healthier environment.
• A digital, lean-connected government provides all qualifying public services via digital means.

The Ajman Digital Masterplan 22017–2022 lays forth a five-year blueprint for a full digital transformation of Ajman government services. The strategy has five strategic aims, which are:

• achieve a complete digital transformation of government services by the end of 2018.
• achieving a digital transformation of joint government services by the end of 2018.
• Adopt 80 percent of digital services by 2021.
• Every 100 days, 30 important government functions will be completely digitally transformed.
• Increase the financial efficiency of government services by at least 20% by the end of 2021.

Umm Al Quwain Vision 2021 aims to provide high-quality living conditions for a cohesive society. Innovative governance is one of the vision’s five primary foundations. The administration of Umm Al Quwain intends to implement comprehensive structural development through programs and initiatives that promote customer pleasure and satisfaction by providing comprehensive services and accelerating the transition to e-government.

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Artificial Intelligence and UAE Work Technology Governance Policies

The UAE government recognizes the value of adopting artificial intelligence and its potential to revolutionize service delivery. The government is actively working to accelerate the speed of AI adoption through strategic partnerships with both the public and private sectors.

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UAE National Program for Artificial Intelligence

The UAE National Program for Artificial Intelligence, or BRAIN, is a comprehensive and integrated compilation of resources that highlight breakthroughs in AI and robotics, with a focus on the UAE’s goal of being a global leader in the responsible use of AI and its tools. This program will describe and highlight various AI initiatives, collaborations, partnerships, and breakthroughs, as well as their influence on humanity.

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The Strategic Role of CEO for Artificial Intelligence

The UAE government has established a new position, ‘Chief Executive Officer for Artificial Intelligence,’ in ministries and federal agencies. This role seeks to establish the UAE as a global leader in AI applications. The CEO will be accountable for a variety of tasks, including:

• Strategic planning for AI.
• encouraging best practices in AI.
• Implementing AI across the entity’s units and initiatives.
• functioning as an artificial intelligence advisor.
• Establishing governance structures to help achieve AI adoption goals.
• Raising awareness of AI activity.
• Improving individuals’ capabilities in AI sectors.

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UAE Council and Artificial Intelligence

The UAE Cabinet established the UAE Council for Artificial Intelligence (AI), which would oversee AI integration in government ministries and the educational sector. The council is entrusted with developing policies to foster an AI-friendly ecosystem, support advanced research in the industry, and promote collaboration between the public and private sectors, as well as international institutions, to expedite AI adoption. The UAE Council for Artificial Intelligence works to implement the UAE Strategy for Artificial Intelligence, which aims to establish the UAE as a global leader in the AI industry by 2031, by organizing committees and sub-councils to support its efforts.

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Artificial Intelligence Council & Advanced Technology

The Artificial Intelligence and Advanced Technology Council (AIATC) complements Abu Dhabi’s plan to position the Emirates as a world-leading destination for investments, collaborations, and talent in the field. The council’s roles and responsibilities will include:

• Create finance, investment, and research initiatives for AI and advanced technologies in partnership with domestic and foreign partners.
• Support Abu Dhabi’s objective of becoming a hub for investments, collaborations, and expertise in AI and advanced technologies.
• Determine financial priorities and methods for research and development in AI and advanced technology.
• create, implement, and activate investment and research efforts in artificial intelligence and advanced technologies, as well as the development of supporting digital infrastructure.

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UAE Guide on Generating Artificial Intelligence

Generative AI is a subset of artificial intelligence that involves teaching robots to create fresh and unique data, such as photos, music, writing, and videos. Unlike classical AI, which uses pre-existing datasets to spot patterns and make predictions, generative AI may create wholly new material by learning from current datasets and generating something new based on that information. This technology has several uses, including art and design, content generation, and even the construction of chatbots and virtual assistants.

The UAE has developed the ‘Generative AI‘ handbook (PDF, 7.65 MB) on the use of Generative AI applications to stay current with developing technologies and harness Generative artificial intelligence in a variety of industries such as education, healthcare, media, advanced sciences, and more. The guide provides a thorough overview of Generative AI. It investigates the difficulties and possibilities presented by various digital technologies and advises on the most effective techniques for handling them. It underlines the importance of data privacy and explains how to use these technologies.

It will allow government bodies to reap the benefits of AI technologies and improve their deployment across a variety of disciplines. It will also provide the community with the best digital solutions to support the development of new technology in a variety of fields. It presents 100 generative AI use cases and applications for new business owners, students, recent graduates, job seekers, new workers, and anybody interested in experimenting with AI in practice. This handbook includes services offered, including image and video synthesis, language translation, music production, and text creation.

It describes the execution of various language-based tasks that aid in the growth of healthcare, education, and transportation services. ChatGPT can be easily integrated, demonstrating the UAE’s efforts to design and implement policies and procedures that are compatible with future methods. The guide demonstrates the possibilities for using Generative AI to provide knowledge about government services and streamline them for the public. These programs can automate customer care inquiries, resulting in faster response times and greater efficiency.

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Artificial Intelligence and Coding License

Artificial intelligence (AI) and coding licenses are being issued to stimulate investment in AI and to attract AI companies and coders from around the world to migrate to the UAE. The license also seeks to realize the vision and objectives of the UAE’s Artificial Intelligence Strategy 2031. Companies with the license will be allowed to work at the DIFC Innovation Hub, the region’s largest cluster of FinTech and innovation companies, accounting for more than 60% of all GCC FinTechs. The license also gives organizations the ability to secure UAE Golden Visas for their staff.

The license, the first of its type in the UAE, was issued by the Dubai International Financial Centre (DIFC) in collaboration with the UAE Artificial Intelligence Office. Contact DIFC to learn more about the license and how to apply. UAE Codes Day, which takes place on October 29th, celebrates coders in the UAE and recognizes their essential role in society. It intends to strengthen the UAE’s reputation as an appealing place for enabling coders and a talent incubation hub.

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Artificial Intelligence & Robotics Award for Good

The UAE AI & Robotics Award for Good aims to promote the development and implementation of breakthrough artificial intelligence and robotics solutions to address current difficulties in three important areas: health, education, and social services. It also strives to raise public knowledge about the benefits of these applications and convert innovative ideas into reality to develop UAE government services. Individuals, teams, universities, and businesses are welcome to compete in both national and international contests. UAE nationals and residents can compete in both national and international competitions, but non-UAE citizens and residents can only participate in the latter.

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UAE Work Technology Governance is setting a new standard for corporate frameworks by integrating advanced AI and ensuring global compliance. The UAE government’s commitment to a digital government strategy and robust IT governance frameworks creates numerous job opportunities. As remote work leaders, the UAE continues to innovate, enhancing government services and adapting to the evolving digital landscape. This mode of governance not only strengthens the nation’s technological infrastructure but also positions the UAE as a global leader in technology governance.