How do you measure a government’s success in providing services and innovation? In the United Arab Emirates, they use strong systems to check how well they do. This helps them stay open, efficient, and always getting better.
The GEM 2.0 model started in 2019. It helps the UAE check and improve how well the public sector works. This model gives important insights and helps with the UAE’s digital growth. Knowing how the UAE measures performance is key to their goal of being a top government.
Looking into the UAE’s ways of measuring government performance can teach other public sectors a lot.
Understanding the UAE Digital Government Maturity Model
The UAE is moving fast in its digital journey. It started the Digital Government Maturity Model Framework (DGMMF). This big plan helps the UAE lead in digital government and make the seven emirates better.
The DGMMF has three main parts. These are Leadership and Policy Framework, Technological Accelerators and Innovation, and Organizational Structure and Data Management. Each part has its own steps to help the UAE’s government get better at using digital tools.
Leadership and Policy Framework
This part is about setting the direction and rules for digital change. It looks at Leadership, Strategy, Governance, and Legal. This makes sure the UAE’s digital plans match its goals and what people want.
Technological Accelerators and Innovation
This part is about using new tech and keeping up with trends. It’s about making the UAE’s digital government stay ahead. This helps the UAE stay competitive.
Organizational Structure and Data Management
This part is about how well the government works and handles data. It looks at cybersecurity, data management, and using digital tools wisely. This part makes sure the UAE’s digital change is strong and works well.
The DGMMF is not for comparing government groups. It’s a guide for digital change. It has five levels to help make decisions and plan for digital growth.
The UAE is speeding up its digital change with the DGMMF. It helps the UAE follow global and national plans. By using this model, the UAE will be a top leader in digital government.
UAE Government Entities Performance Measurement Systems
The UAE government uses many ways to check how well things are working. They use feedback, set goals, and use technology. This helps them work better and faster, especially with more people working from home.
They focus on using data right away and making it easy to access. They also link it with other HR activities. This helps in growing talent and making the organization better. It’s all about making the government work better through data.
| Performance Appraisal | Salary Percentage |
|---|---|
| Performance appraisal (5) or the equivalent | Up to 200% of the total salary |
| Performance appraisal (4) or the equivalent | Up to 150% of the total salary |
| Performance appraisal (3) or the equivalent | Up to 100% of the total salary |
The government also gives bonuses for great work. This includes:
- Bonus for Outstanding Achievements: Up to AED 20,000 for each team member, up to 3 times a year, not exceeding AED 60,000 annually per team member.
- Bonus for Achievement Makers: Up to AED 10,000
- Bonus for Innovation Pioneers: Up to AED 7,000
- Bonus for Top Competitors: Up to AED 10,000 per Employee or team member
- Immediate Honoring bonus: Up to AED 1,000 per Employee, up to 3 times a year, not exceeding AED 3,000 annually per Employee
- Bonus for Patriotic Accomplishment: Up to AED 20,000 per Employee or working team member
- Bonus for Social Accomplishment: Up to AED 3,000 per Employee or team member, up to 3 times a year
These systems show the UAE government’s dedication to doing better. They focus on reporting on government performance UAE, accountability through performance measurement UAE, improving public sector performance UAE, and outcomes assessment in UAE government.
Government Excellence Model (GEM 2.0) Framework
The UAE Government Excellence Model (GEM 2.0) helps improve government performance. It has three main parts: Vision Realization, Distinctive Value, and Enablers. These parts have 11 key areas to focus on.
Vision Realization and Strategic Direction
The Vision Realization part looks at important areas. These include making people’s lives better (10%), being ready for the future (10%), and having a clear plan (10%). It also looks at how well services are done (10%).
This part is about having a clear plan, seeing what’s coming, and making services better for people.
Distinctive Value Creation
The Distinctive Value part focuses on being unique. It looks at new services (15%), using smart technology (10%), and having talented people (10%).
This part encourages being different, trying new things, and using people’s skills to add value for everyone in the UAE.
Enablers and Resources Management
The Enablers part is about using resources well. It looks at managing what you have (5%), using data and knowledge (5%), working with others (10%), and talking to people (5%).
This part is about using what you have wisely, using technology and data, working together, and talking to people to help the government get better.
